Returns & Exchanges

We want you to be completely satisfied with your Silver by Mail purchase, which is why we offer a 30-day return policy for a full refund or exchange. Please ensure all items are returned in their original packaging and unworn condition to qualify for a return.

1

Complete the Returns Form

Locate the returns slip included in your original delivery and fill out the details regarding the items you wish to return and the reason for the request.

2

Secure Your Package

Place the jewelry back into its original presentation box and secure it within a padded envelope to prevent damage during transit.

3

Affix Shipping Label

Attach the pre-printed return address label provided to the outside of your package, ensuring any previous delivery labels are fully covered.

4

Post Your Return

Take your package to a local Post Office and obtain a proof of postage receipt, as we cannot be held responsible for items lost in the mail without it.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing