Frequently Asked Questions

Everything you need to know about our sterling silver collections.

What materials are used in your jewelry?

All our jewelry is crafted from genuine 925 sterling silver. Many pieces also feature semi-precious gemstones, freshwater pearls, or gold plating for added elegance.

How should I care for my silver jewelry?

To prevent tarnishing, we recommend storing your silver in a cool, dry place. Clean your pieces regularly with a soft polishing cloth and avoid contact with perfumes, lotions, and chlorine.

What are your delivery options and timeframes?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.

Is your jewelry hypoallergenic?

Our sterling silver is nickel-free, making it a safe choice for most individuals with sensitive skin or metal allergies.

How will my order be packaged?

Every order from Silver by Mail arrives in a beautiful, branded presentation box, making it ready for gifting or safe keeping.